Building people’s capacity to drive transformation
The world is changing fast. More than ever before, businesses and organisations must constantly learn and adapt to create value, achieve meaningful impact and remain competitive. Knowledge Society helps its clients unlock the value in their people and foster a culture where innovation is driven and owned at all levels. Change is a social process, and people support what they create. By using a co-design approach to organisational improvement, we build strong alignment across leadership teams and employees about purpose, strategy and execution.
Knowledge Society’s goal is to help your organisation improve from within – a key part of our approach is to make sure the work we do is sustainable. By engaging people from different levels of your organisation, we build a clear picture of your work, culture and context. This grounds the strategic advice we provide on how to organise and lead for impact, build talent, and incentivise and scale good practice. The best people to design culture change solutions are the people who will implement and be impacted by them on the ground. Knowledge Society are experts in co-design – we galvanise your people to be involved in crafting the solutions your organisation needs.
We draw on a range of methods – coaching, job-embedded learning, immersive training experiences, professional dialogue, instructional tools and self-guided learning – to cultivate the mindsets, knowledge, and capabilities critical for your organisation to thrive in the twenty-first century. We transfer skills through working closely with your people on real projects, as well as delivering specific capability-building services.
‘Knowledge Society is deeply human-centred in its approach to change and transformation. They understand people, which is integral to organisational change.’
To understand the problem, we go beyond received wisdom
Before planning or proposing anything, we seek to gain a thorough strategic, philosophic, historic and economic understanding of your problem or opportunity. There’s no use trying to change how your staff behave, for example, if their incentives are wrong; and there’s no point creating a strategy that is destined to repeat mistakes that have been made before. Our multidisciplinary team of economists, strategists and designers can help you return to first principles to discern a way forward.
We seek empirical knowledge and learn from the evidence
Knowledge Society curates the most useful knowledge in your domain or industry, building connections with global experts and immersing ourselves in your context. We aim high, bringing our clients face-to-face with the global frontier in their sector or discipline so that they can look to the best and aspire to match their standards.
We understand the human side of things by gaining empathy
Secondary analysis is not enough. To create meaningful solutions that actually work, we use design thinking to gain a deep understanding of the needs and motivations of your customers, users, staff or stakeholders. We use empathetic research techniques to dive into the lived experience of the people who matter, uncovering insights that inspire human-centred solutions.
We design a solution that fits
Using what we have learned about your context, problem and people, we create a fit-for-purpose solution. Our method and scope depends on your circumstances. We might help you create something new – a service, product, initiative or business – or help you renew your organisation by redesigning its internal elements, helping staff build new skills or making sure major changes are managed properly.
We remove the risk from our work through testing
Implementing solutions or new ideas without testing the assumptions on which they are based is a high-risk approach to creating value. We make ideas tangible as quickly and cheaply as possible so that users and customers can experience and interact with them. What we learn from these interactions shapes more effective, desirable, feasible and viable solutions. Through this process, we name and solve disagreements and eliminate ambiguity, resulting in consulting ‘deliverables’ that stick and have value.
We execute our work and improve on it
Knowledge Society is a full-service consultancy, which means we don’t just help you create a strategy, we implement it, too. Working alongside your people, in your location, we can help you execute your change initiative or launch your design solution, continuing to improve it as we go and helping you stay true to the original purpose of the work – even if things change along the way.