Anne is a highly accomplished service designer, evaluator, and stakeholder engagement specialist who has been helping organisations drive service innovation and deliver greater social impact for over 20 years. As the Social Design Lead at Knowledge Society, Anne uses her ability to craft clarity from confusion, facilitate genuine participation, and build creative and workable solutions to diverse problems to inform the design, development, and delivery of programs for the community and human services organisations that we partner with. She solves design problems across a range of sectors, including health, aged care, homelessness and housing, family and domestic violence, education, employment, and community-building.

Influential work

  • Co-lead on a major initiative working with a community services organisation to design and implement a new localised approach to community services, with the goal more broadly to shift the paradigm in the sector.
  • Led the co-development of a detailed service blueprint to underpin the implementation of a leading Aboriginal ear health program.
  • Reviewed the Western Australian government’s workplace suicide prevention initiative and led early prototyping of a redesigned program.
  • Led the design and execution of Studio Curious, an immersive learning and innovation space at Catholic Education Western Australia to support innovation and professional development across the education system.

Capabilities

  • Program design and development
  • Community and stakeholder engagement
  • Service design and co-design
  • Facilitation
  • Evaluation and impact measurement

Background

Anne started her career at the Australian Bureau of Statistics where she designed and delivered research products to meet the needs of Western Australian government agencies. For ten years she ran Social Fabric, a respected social design consultancy. Anne has worked in management, research, and evaluation roles for the City of Stirling, Ruah Community Services, and Curtin University’s Research Centre for Stronger Communities. She holds a Postgraduate Diploma in Community Development from Murdoch University and a Bachelor of Arts (First Class Honours) from The University of Western Australia. In 2010, she founded Creative Maylands, a citizen-led community development initiative focused on the neighbourhood where she lives. Anne was also a member of the advisory group that established Reconciliation WA and a member of the Vincent Reconciliation Group for ten years. Through a career spanning the private, government, not-for-profit and university sectors, she has been a trusted thinking partner and collaborator for over fifty organisations.