Know the problem you are trying to solve and the best way to solve it
The need for better solutions to complex social problems means that, in recent years, government, businesses and not-for-profits have transformed their understanding of how to achieve impact. Real impact nearly always involves significant collaboration. An individualised, transactional approach to addressing social need – and organisations that operate in silos – can never address the wicked problems that our society, and the communities within it, faces.
Organisations must seek to understand the real needs of people and communities, and design services and organisational structures that meet them, not the other way around. Sustainable change requires a detailed understanding of populations, geographies and client groups, and the mix of services and collaborations that might address people’s often complex needs.
Sometimes the problem can be solved with better service design – trying and testing new solutions – other times, a collaboration must be forged among existing entities and new incentives for cooperation must be established. New technology and systems are a critical part of the mix. Governments, philanthropists and customers are placing pressure on service providers to think differently and respond meaningfully to these challenges. Knowledge Society has significant experience helping organisations, service providers and government achieve meaningful social change that delivers outcomes. Get in touch to speak to our social impact specialists.
‘Knowledge Society thinks deeply about the needs of people and helps agencies chart a course to do the work of realigning their organisation, structures, systems and processes around meeting these needs.’
To understand the problem, we go beyond received wisdom
Before planning or proposing anything, we seek to gain a thorough strategic, philosophic, historic and economic understanding of your problem or opportunity. There’s no use trying to change how your staff behave, for example, if their incentives are wrong; and there’s no point creating a strategy that is destined to repeat mistakes that have been made before. Our multidisciplinary team of economists, strategists and designers can help you return to first principles to discern a way forward.
We seek empirical knowledge and learn from the evidence
Knowledge Society curates the most useful knowledge in your domain or industry, building connections with global experts and immersing ourselves in your context. We aim high, bringing our clients face-to-face with the global frontier in their sector or discipline so that they can look to the best and aspire to match their standards.
We understand the human side of things by gaining empathy
Secondary analysis is not enough. To create meaningful solutions that actually work, we use design thinking to gain a deep understanding of the needs and motivations of your customers, users, staff or stakeholders. We use empathetic research techniques to dive into the lived experience of the people who matter, uncovering insights that inspire human-centred solutions.
We design a solution that fits
Using what we have learned about your context, problem and people, we create a fit-for-purpose solution. Our method and scope depends on your circumstances. We might help you create something new – a service, product, initiative or business – or help you renew your organisation by redesigning its internal elements, helping staff build new skills or making sure major changes are managed properly.
We remove the risk from our work through testing
Implementing solutions or new ideas without testing the assumptions on which they are based is a high-risk approach to creating value. We make ideas tangible as quickly and cheaply as possible so that users and customers can experience and interact with them. What we learn from these interactions shapes more effective, desirable, feasible and viable solutions. Through this process, we name and solve disagreements and eliminate ambiguity, resulting in consulting ‘deliverables’ that stick and have value.
We execute our work and improve on it
Knowledge Society is a full-service consultancy, which means we don’t just help you create a strategy, we implement it, too. Working alongside your people, in your location, we can help you execute your change initiative or launch your design solution, continuing to improve it as we go and helping you stay true to the original purpose of the work – even if things change along the way.