About Knowledge Society

We help our clients see further, work better and create more value.

Knowledge Society is a consulting firm that makes businesses more productive and public goods more sustainable. We spread useful knowledge and develop solutions to difficult problems.

How are we different?

Knowledge Society exists because so many organisations, systems and businesses could be better. We believe that the desire to do good and create value is deeply wired into all of us and that every enterprise and government entity can improve. Changing requires a level of discernment that is uncommon today. Our clients seek a return to first principles in how they understand themselves and how they operate, guided by deeper reflection through the lenses of economics, psychology and philosophy.

We seek to understand the true purpose of your organisation and the deep human needs it exists to satisfy. We work with our clients, not on them, and we stick around to see things happen on the ground. The reward? A change partnership that delivers deeper, longer-lasting improvement to those it serves.

Knowledge Society and the methodologies we employ are defined by our six Guiding Principles. These principles inform our decisions on what work to do and how we undertake it.

Guiding principles

Deliver tangible results and seek impact

Our aim is not to create reports that sit on a shelf, but to deliver tangible results that can be tested and improved in a real context.

We use evidence synthesis, data analytics, design thinking and prototyping to create services, products and solutions that make a measurable impact. The combination of our strategic nous and delivery capability changes companies. We stick around to see things out, bringing your organisation’s strategy off the page and into real life.

Work with clients, not on them

Knowledge Society helps firms improve from within. Our consultants immerse themselves in your organisation and gain deep insight into your work and culture.

We co-design solutions with your people and, before we leave, we establish the conditions in which the work can prosper when we are gone. The Knowledge Society team is collaborative, warm and humble. We are committed to the principle of co-design, because trying to change something from the outside doesn’t work.

Disciplinary expertise meets the beginner’s mind

Experts play an important role in understanding problems and challenges more deeply than others can. Even better, though, is an expert view tempered by the beginner’s mind.

We are those special outsiders who come in fresh and bring clarity to the big questions that are opaque to insiders. While disciplinary experts can get lost in the deep forest of their understanding, spectacular solutions rarely emerge from beginner’s work. Our solution is to combine both: decades of learning and knowledge and the curiosity and lightness of the beginner. This is the sweet spot that our methodologies deliver.

Focus on deep human needs

Human society orbits around eternal human needs like belonging, mastery, learning, growth and exchange. Exceptional products and services have the fulfilment of these needs at their heart.

Using human-centred design techniques, we help organisations step into the shoes of their users, customers, staff and partners and understand how they experience the world. By focusing on the things that matter most to everyone involved, we help our clients improve human wellbeing, customer satisfaction and organisational productivity.

Candour counts

The world is awash with spin and unspoken truths. It is only through restoring real candour to professional conversations and organisational life that we can improve the institutions and businesses that matter to us.

Honest dialogue has always been the means to improve the world – sincerity, authenticity, integrity and all the values written on boardroom walls are non-existent without it. We’re not perfect, but we can be relied upon to be frank and candid. Through honest insights and straightforward feedback, we infuse our clients with a fresh sense of purpose and the capacity for wise judgement.

Be selective

We don’t work on every problem or for every organisation. We look for projects and partners where there is a real prospect of innovation or improving the lives of a large group of people.

We’re attracted to work that will have an impact beyond the project itself. Knowledge Society looks for partners whose conviction meets their commitment and we intend for our work to become a demonstration of what is possible, and to be emulated. Our people are committed to making a difference that speaks for itself, because that is the only true measure of our success.

Who do we work with?

We work with clients who know they need to innovate. If you have an ambitious opportunity or wicked problem, contact us to find out how we can help.